General Questions

All you need to know about our support and how to do it.

How do we start a project with Wacel?

Share your scope and site details via Contact or email wacelenterprisesltd@gmail.com. We confirm requirements, agree on timelines, and then mobilize the appropriate team.

How long does delivery or mobilization take?

It depends on the scope and your site location. After confirming requirements, we provide an estimated delivery or mobilization timeline and keep you updated throughout.

How do you share updates during a job?

We provide progress updates with key milestones, work completed, and any site observations. For major works, we can also provide completion reports and recommendations.

Can you support planned shutdowns and maintenance windows?

Yes. We support planned shutdowns and scheduled maintenance windows. Share your planned dates and scope so we can allocate resources and plan access and safety requirements.

Other Questions

The answers on most common questions are described bellow.

Which clients do you typically work with?

We support mining and industrial clients, including maintenance teams, project contractors, and plant operations requiring reliable technical service and supply.

What information should I share for an accurate quote?

Share the scope of work, site location, equipment details (where applicable), drawings/specifications, required standards, and your preferred timeline. This helps us quote accurately and plan resources.

When should I contact you?

As soon as you know your scope or have a technical issue. Early engagement helps us plan site access, safety documentation, and lead times for any required materials.

Where are you located and which areas do you serve?

Our office is in the Industrial Area, Kitwe, Zambia. We support clients across the Copperbelt and other regions depending on project requirements.

How do I request a site visit or technical support?

Contact us via the Contact page, email wacelenterprisesltd@gmail.com, or call +26 097 776 0036.

Frequently Answers & Questions

These are just some of the most common questions we get asked. For anything else, please contact us.

We provide maintenance, repair and overhauling (MRO), electrical & instrumentation services, and automatic fire detection and suppression systems for mining and industrial clients.

We also support dust suppression systems, tramp metal detectors, insulator blocks, and related industrial products and services.

Our office is in the Industrial Area, Kitwe, Zambia. We support clients across the Copperbelt and other regions depending on project requirements.

Contact us via the Contact page, email wacelenterprisesltd@gmail.com, or call +26 097 776 0036.

Share your location, scope of work, and preferred timelines so we can plan mobilization and provide the right technical team.

All installation activities and field services are governed by and executed in line with international standards and best practices, with strong focus on hazard control and compliance.

We run regular safety toolbox meetings and enforce safe work procedures across our projects.

Have any Question?

We’re here to help. Send us an email or call us at +26 097 776 0036.

Contact Us